If a mobile user is unable to login to their app, for example, if they’ve forgotten to sign out on another device or if their signal is low, you may want to use the force logout option.
This will cause the user to get a message stating they need to log back into the app.
To force a mobile user to logout, follow the following steps:
- In the web portal, select ‘Users’ from the list along the top
- Select ‘Mobile users’ from the left, and ‘Manage mobile users’
- Find and click on the user you want to force logout
- If they are currently logged in to MyMobileWorkers, you will see a box like the one shown below. Select ‘Force logout’