How do I change a mobile user's branch?

To change a mobile user’s branch, follow the following steps:

 

  1. Before starting, make sure the mobile user you’re changing doesn’t have any jobs assigned to them for today and haven’t signed into the app
  2. In the web portal, select ‘Users’ from the list along the top
  3. Click on ‘Mobile users’ on the menu on the left and click ‘Manage mobile users’
  4. Find the mobile user you want to change and click the ‘X’ symbol on the right. This deletes the user
  5. You will need to recreate the user with the new branch they will belong to. [Instructions on how to do this are here]
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